Position Overview:
The Accounts Receivable Specialist is responsible for providing customer service support in regards to account reconciliation for specific strategic accounts across several divisions. In addition, this person will provide reports/analysis to our customers/Collections team and work on special projects as assigned. This position reports to Accounting Manager.
Key Job Responsibilities:
Account Reconciliations:
- Perform in depth account reconciliations for customer accounts as a result of billing, payments, credit memo, or other adjustments.
- Processing customer refunds as required.
- Determine, justify and create credit/debit memos and write off adjustments.
Customer Service:
- Support Collections team in resolving customer accounts
- Share the responsibility along with other analysts to responding timely to statement inquiries and other questions.
- Establish and maintain strong working relationships with other departments and team members by providing outstanding customer service and responsiveness to all inquiries.
Reporting:
- Provide routine or specific reporting to meet customer requests, contractual requirements, or internal activity/revenue reporting
- Projects include audit support, month end tasks and other duties as assigned.
Job Qualifications:
- High School diploma, some college a plus or equivalent experience
- Accounts Receivable experience
- Thorough knowledge of Excel, Word and Intacct
- Must have good oral and written communication skills along with good customer relation skills
- Minimum 3+ years collecting and/or credit analysis experience
- Advanced computer skills with an emphasis on Microsoft Excel.